COVID-19 Safe Processes | Ripon & York, North Yorkshire | Batchelors Motor Group
coronavirus

BATCHELORS MOTOR GROUP COVID-19 INFORMATION HUB

To protect you, other customers and our staff please do not visit us if you or any members of you household have been advised to self-isolate or are displaying any symptoms of COVID-19

Updated - 16/01/2021 - 17:53

COVID – 19 Announcement by Tony Denton

As you will be aware, the Government has announced a third strict national lockdown. Whilst we are fully complying with the trading restrictions, we are open although not quite as normal. Nevertheless our aim is to keep you on the road.

Aftersales Appointment Only (Service, Parts & MOT)

All service, repair and MOT's will be need to be pre-booked and will be conducted by appointment only.

There are no other major alterations to our service and parts operations and they will continue as normal. You will be able to book a service, repair or MOT as usual.

Collection and delivery remain available or you will be able to drop your car off and put your keys in a designated area and if needed you can pick up a courtesy car too. Don't worry our friendly team will explain everything when you book. You will not be able to access our service reception due to our COVID Secure procedures. Payment and paperwork will all be in a contactless manner.

Unlike previous lockdowns, MOT expiry dates have not been extended. Therefore, to avoid heavy fines and potentially driving illegal cars. we recommend booking MOTs as usual, at your convenience.

At this time we are not able to provide a lift back home and the customer lounge and waiting area is not available. If there is anything we can do to help you specifically, please let us know.

Our workshops are currently closed on Saturdays.

Parts and accessories must be pre-ordered for contactless Click & Collect.

Sales

Our showrooms and used car displays will be closed. However, our teams will be in store or working from home ready to answer the phone, send videos, Livechat and deal with all of your questions. If you purchase a car online or via the telephone we can make arrangements to deliver it to your door. Alternatively, you can collect from one of our dedicated offsite collection points.

Key Worker Weekend Support

If you are a Key Worker and require urgent weekend assistance please email keyworker and explain your problem. We will be in touch with you to try and resolve your query. Our aim is to keep transport available to those that require it the most. We have reserved some courtesy cars especially for Key Workers that may need urgent transport.

We have had strict social distancing and COVID Secure procedures in place for several months now. Including one way systems, hands sanitisation stations and Perspex screens helping to keep you and our teams safe. On our website you’ll find a number of videos that explain our policy and procedures but if there is anything that makes you particularly worried or nervous please contact us and we’ll aim to put your mind at ease.

We are open for business and to assist. Thank you for your continued support and understanding.

Stay Safe.

Kind regards

Tony Denton

Managing Director & Owner

Batchelors Motor Group

Social Distancing at Batchelors

Social Distancing

We have social distancing measures and one way systems in place in our showrooms. We have also implemented directional signage and banners in place to remind everyone to follow our procedures to keep everyone safe.

Digital Appointments

Contact us anytime. Whilst our showrooms are closed, we appriciate getting hold us may not be as easy as normal. Rest assured, our teams are only at the end of the phone. Alternatively, Contact us via Livechat, telephone, whatsapp.

Santitisation Station

PPE and Hand Sanitisation Stations

We have installed automatic hand sanitisation stations in all entrances to our showrooms. All staff have been provided with PPE and all desks also have protective screens installed too. We are asking all customers to bring a face covering when visiting our showrooms. Don't worry though, if you forget yours we do have plenty available to keep you going.

docusign

Electronic Paperwork and Contactless Handover

To speed up our processes and also ensuring that we remain COVID secure all car sale related documentation will be signed electronically. This is is also safer for data transfer too. On top of this all of our handovers are contactless ensuring you can get out on the road as quickly as possible.

Find out more about our COVID safe procedures

To make your visit as comfortable as possible we have spent time refining our procedures and altering them accordingly to the situation we find ourselves in.

How can Batchelors help even more?

Batchelors 7 Day Test/Own

Have you ever worried about buying a car, getting it home and not liking it as much as you hoped? Well, there is no need to worry anymore! At Batchelors, we understand buying a used car is daunting... never mind buying it online, having never driven the car before. That is why we invented the Batchelors Test/Own. The ultimate test drive. It allows you to try owning the car, fitting the car into your lifestyle. If you don't like it we will give you your money back. Can you say fairer than that?

Find Out More

mitsubishi truck

Batchelors Home Delivery Service

When you purchase your vehicle, just ask your Sales Executive about having it delivered to your home. They’ll be able to give you an idea of availability, and how quickly we can complete the delivery.

We’ve invested in a new state of the art single car transporter and trailer too, so we won’t even add any miles to the vehicle you’ve purchased, and we’ll make sure it’s fully sanitised and cleaned before it starts the journey to your home.


Find Out More