Important COVID-19 Coronavirus Information - We Are Open - How Do You Contact Us - Batchelors 2

Common Questions & Answers Below

You will now be aware; The UK Government has asked that all UK citizens and businesses take all necessary precautions to protect the most vulnerable in our society. This is to ensure that our NHS can prepare for the increasing number of patients that will be affected by Coronavirus in the coming days.

Observing government requests and for these reasons, all Batchelors Motor Group Showrooms  & Workshops are now temporarily closed to customers and not open for business after Tuesday 24th March 2020.

We will look to support our customers with essential repairs and MOT’s.  Our technicians will be working on a ‘call up’ and socially responsible basis. It is important for us to make sure that our  customers that are key workers, in so far as possible, remain with essential transport and subject to availability we will provide our existing customer base with free of charge loan & hire cars until the 14th April 2020, if a repair cannot be actioned. (subject to availability, terms and conditions apply) For key workers requiring unavoidable and urgent maintenance work on your vehicle please email keyworker@batchelorsmotorgroup.co.uk

We will also continue to support customers and our customer service team will be on hand, during usual business hours via Live chat, email, WhatsApp, Facebook etc. We also have a buy online option on our website, where you can browse, buy or reserve a car online ready for when we re-open. We aim maintain our high standards of response time to you but occasionally there may be delays so please bear with us.

I would like to thank my fantastic team for their dedication over the last few days in particularly, as we have together navigated our way through this challenge and formulated a plan to ensure our ‘’TLC not PLC’’ motto remains consistent in the weeks ahead. This is a situation that I, my team and you have not had to deal with before. Hopefully we will never see such a thing again.

Whether it by our website, Facebook, Instagram or WhatsApp we will keep you updated on everything our teams are doing to help keep you on the road. You might even see the odd tip or too and some interesting in sight as to how we are dealing with self-isolation too.

Thank you very much for your continued to support and custom. We couldn’t be Batchelors without you. Stay safe and we look forward to welcoming you to our showrooms again soon.

Tony Denton

Managing Director

Batchelors Motor Group


Questions & Answers

Updated

28/03/2020 at 17:35

My MOT is due, what should I do?

First thing is do is try not worry, here is the detail.     

There is updated and different guidance depending on when your MOT is due to expire.
First check when your MoT is due to expire here
If your MoT is due before the 30th March follow this link
If your MoT is due from the 30th March follow this link

In some circumstances: Cars, motorcycles and vans will all be subject to a temporary six-month MoT exemption in an effort to maintain essential travel during the COVID-19 Coronavirus outbreak.

The exemption will come into play from March 30th  but the DfT said that motorists still have a duty to keep their vehicles “in a roadworthy condition”.

Drivers can still be prosecuted if driving unsafe vehicles, so remember to examine the items you can realistically easily check. For example Tyres, Lights, Horn, Wipers.

If you believe your car might not be roadworthy. Please do not drive it on a public road.
If you are a NHS Keyworker and need help please get in touch.


My Road Tax (RFL) is due on the 1st April and I cannot tax my car because the website says my MOT will be invalid. The website does not work. Whay should I do?

We're getting a lot of calls about this,                                                

If  your cars MOT expires on or before 31th March. The DVLA & DVSA systems will be reset on the 30th March. As soon as this is done you should (fingers crossed) be able to tax you car. You will not be able to apply for vehicle tax before the 30th.

Unfortunately if your car was due a MoT before the 30th March your MoT will not be extended and you will not be able to tax your car.
If you are a NHS Keyworker and need help please get in touch.

I’ve broken down, what do I do?

We are really sorry. Here’s what we can do

If you are a Keyworker contact us via the email above. We have set aside our entire available Courtesy Car, Demonstrator and Hire Car Fleet to keep you on the road. However, we will be allocating to the most needy cases and sadly we may have to disappoint someone. Our technicians are also on ‘call up’ for extreme circumstances. If you are not Keyworker our advice would be to ring the AA, RAC or similar. The number for Mitsubishi & Suzuki recovery is in your vehicle wallet.

My car was booked in with you for repair?

Again don’t worry

We will have tried to contact you to rearrange.

If you ring us there is a call divert in place but it is becoming a challenge for us to deal with the call volume. Do not visit us, we are not at work and your journey would not be classed as essential travel.

The best contact methods are via LiveChat or the links on this website.

You can book service, repair and MOT online from the 14th April. This being the date that we hope to be allowed to reopen.

We expect to be allowed 1000 miles / 1 month leeway with regards to service due dates for warranty purposes.

We will update tis as soon as we know.

I was due to collect my new or used car within the next three weeks?

Try not to be be too disappointed

Your car is safe and locked up in our compound or indoors. We will commence handovers as soon as we are allowed to do so. Hopefully this will be mid April.

My car is on Motability and my lease is coming to an end, What do I do?

It's all taken care of. This is from the Motability website. 

If you are coming to the end of your lease, Motability will automatically extend this for six months. There will be no need to contact us or them and you will continue to be insured.

If you plan to leave the Scheme at the end of your lease, contact Motability so they can discuss arrangements.

At this time we are unable to process any further orders or new applications to the Scheme.

What about repairs and servicing?

Non-essential service, maintenance and repairs are likely to be cancelled as we are closed, but the RAC will continue to offer an emergency breakdown service. Royal and SunAlliance Motability (RASM) will be able to handle claims, but please be prepared for longer calling times than usual.
Click this link to visit the Motability website

I'm worried that I will not be able to pay my car finance ?

Don't ignore your situation. All of our lenders will try to assist by allowing a payment holiday. 

You can contact Mitsubishi and Suzuki finance provided by Lloyds Bank by telephoning.
Suzuki Finance Customer Services telephone number – 0344 824 0876
Mitsubishi Finance Customer Services telephone number – 0800 151 2454

Black Horse Website - Money Worries

If we arranged your car finance through one of our other lenders please look at the paperwork provided for their contact details. If you need more help click here and follow the email dealer link and we will telephone you to assist you further.

- End


How can I contact Batchelors during the Coronavirus closures?

Facebook Messenger Batchelors



Facebook Messenger
Have a Facebook account? You can message us online anytime. 

Follow the link >> www.m.me/batchelorsmotorgroup


LiveChat
Contact one of our friendly advisors anytime of day, via our website livechat service located in the bottom right hand corner of the screen

Batchelors Livechat Ripon York

Whatsapp Batchelors Motor Group



Whatsapp
Have a Whatsapp account? You can message us anytime. 

Follow the link >> https://wa.me/447507308678

**If your query is urgent, please mark your message for the most appropriate individual listed below. **

Important Contacts - Ripon


Tony Denton - Managing Director

Jane Acaster - Finance Manager

Ian Marchant - Sales Manager

Neil Bielby - Mitsubishi Showroom Controller

Steve Kidd - Aftersales Manager

Paul Richards - Parts Manager

Important Contacts - York


Tony Denton - Managing Director

Jane Acaster - Finance Manager

Antony Denton - Sales Manager

Chris Hodson - Sales Manager

Peter Brandon - Aftersales Manager

Les Annalls - Parts Supervisor

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Disclosure:
We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers. Telephone calls are recorded for training and quality purposes.

Reg Office
Batchelors Motor Group Limited,
Camp Hill Close, Dallamires Lane,
Ripon, North Yorkshire, HG4 1TT
Reg. Company Number: 2200090
bdc@batchelorsmotorgroup.co.uk
VAT Reg. No. 481 9663 07