• Batchelors Ripon GROUP

    01904 395599

    Unit 6 Hudson Court, Great North Way, York
    North Yorkshire
    YO26 6RN

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  • Service Advisor - Batchelors York

    Date Added:
    03 August 2018

    Location:
    Batchelors of York Suzuki

    Salary:
    £18,000 - £22,000 OTE £25,000 + Depending on experience

    Closing Date:
    29 December 2018

    Contract Type:
    Permenant

    Job Reference:
    BY06

     

    JOB DESCRIPTION

    Batchelors Motor Group require a top-class service advisor to work in our York branch. Batchelors is a respected family business and motor dealership based in Ripon and York. We represent two fantastic franchises, Suzuki and Mitsubishi. We would prefer you to have experience of either Suzuki or Mitsubishi, but this is not essential as in- house and manufacturer training will be provided.

    Job Purpose:

    To maximise the sale of workshop hours whilst ensuring the highest levels of customer satisfaction and customer retention.

    Reports to: Service Manager

    Hours: 8:00 – 5:30 Mon Fri Saturday 8 – 12:30 on a rota basis

    Key Responsibilities:

    • To manage all customer interactions on behalf of the dealership.
    • Identify service needs and diagnose vehicle running problems where appropriate.
    • Establish understanding and an agreement with the customer of the work required.
    • Manage the handover and administration of customer vehicles.
    • Explain the work carried out on vehicle, ensuring customers full understanding and authorisation.
    • Manage any necessary liaison with department manager regarding customer dissatisfaction.
    • Follow up in line with dealership procedures.
    • Understand and follow brand service requirements.
    • Maintain product knowledge on the full product range.
    • Always Maintain relevant systems ensuring accuracy.
    • Accurately complete job cards and reports, including any descriptions of faults reported by the customer

    Key Competencies:

    • Communication
    • Customer Focus
    • Relationship Building
    • Brand Alignment

    Experience / Requirements:

    You will have worked within a similar role. Willing to attend manufacture training. Competent at using ICT, Maths & English.

    In return we can offer you:

    Upon joining you will have the opportunity to develop a fast-moving progressive career and assume accountability for delivering the highest levels of service. We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enhance your career prospects.

    • 22 days holiday
    • Training to Senior Advisor
    • Contributory auto-enrolment pension
    • Staff discounts and preferential rate
    • Company improvement clinics

     

    Apply now by uploading your CV and telling us a little bit about yourself. We hope to meet you soon

    Apply

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Disclosure:
We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers. Telephone calls are recorded for training and quality purposes.

Reg Office
Batchelors Motor Group Limited,
Camp Hill Close, Dallamires Lane,
Ripon, North Yorkshire, HG4 1TT
Reg. Company Number: 2200090
bdc@batchelorsmotorgroup.co.uk
VAT Reg. No. 481 9663 07

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