There are a few limits surrounding our 7- day Test / Own and Money Back Guarantee.
The first day of your Test / Own period starts on the day that you receive the vehicle. If you decide to return your vehicle, please let us know prior to 5 pm on the 6th calendar day after receiving it.
There is no fee to return or exchange a vehicle for customers that collected and can be return it to us. If had your new car delivered, you will be refunded the price you paid for the vehicle, excluding the delivery and collection fee and any contribution we may have made to the delivery charge.
We will make arrangements with you to coordinate the return. You can drive the vehicle up to 300 miles during your 7- day Test / Own period. You can still return the car if it's driven over 300 miles, however, for every additional mile after the 300 mile limit, we will charge you a fee of £1.00 + VAT per mile.
We cannot accept a return where the car has been modified, damaged, or altered from its original condition when we delivered it to you. We also cannot accept a return if the car has been in an accident or has had a lien or other encumbrance put on the vehicle other than finance arranged by us or is subject to any insurance claim, be it third party or not.
In order to activate a 7-day Test / Own the vehicle must be covered by a a fully comprehensive insurance policy, which you will to send to us prior to handover. Batchelors Motor Group is not liable for any costs associated to your own insurance.
In the unlikely event that you wish to return a vehicle there are three other things you must do;
In the very unlikely event you do need to return your car and that we cannot provide you with a suitable replacement we will return the funds to you by exactly the method you paid us, and to the same bank accounts. This is to comply with money laundering regulations. We will make payments within 3 working days after we receive the vehicle back into our possession. Payments will be subject to banking usual timescales.
If you part exchanged a vehicle this will not be returned to you. We will reimburse you the value stated on our purchase invoice less an administration fee of £250 + VAT. During your 7 – Day Test / Own period we will inspect your part exchange, if it is found that the car has been seriously miss described and there are undisclosed faults, that you would have been aware of, we may, in the event of refund, to return your part exchange to you. The administration fee of £250 + VAT is chargeable in all instances.
The 7 Day Test / Own Scheme is available to retail customers only. Customers are allowed only one Test / Own period per customer. We may refuse to offer a Test / Own at our complete discretion but we will make you aware of this prior to you agreeing to purchase a vehicle from us.
Vehicles funded by Personal Contact Hire or Lease are excluded from the Test / Own Scheme.
We reserve the right to cancel, alter or amend the Batchelors Motor Group 7-day Test / Own scheme at any time and without prior notification or warning.
Your statutory rights as per the Consumer Rights Act 2015 are not affected by our 7 Day Test Own.